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POLICYHOLDER PROTECTION

These policyholder protection rules are provided for the information of all insurance policyholders, so that you are aware of the legislation that protects you. This document is in PDF Format which will require that you have Adobe Acrobat Reader installed on your computer. If you do not have Adobe Acrobat Reader you can download it for free from http://www.adobe.com

COMPLIANCE POLICY STATEMENT

RBS is totally committed to not only comply, with all regulatory requirements applicable to the financial services industry, but to create a culture of compliance and commitment within its structure.

The FAIS Act¹ in particular apply the universally accepted requirement that “Authorised Financial Services Providers” must be “fit and proper” which requires –

The Board of Directors, Management and Staff are committed to exceed these requirements in all areas.
Risk Benefit Solutions recognises the right of the client to make informed decisions regarding his/her financial situation and objectives and our advice will at all times comply with the “suitability” rule as required by the FAIS Act and subordinate measures.

We will always in accordance with our Value System, Governance procedures and as a matter of principle –

RBS believes it is important that the FAIS Ombud’s role in the financial services industry be communicated to all South Africans and we will play a positive role in actively advertising the role of the FAIS Ombud. This will not only increase consumer awareness but will also indicate our confidence in the standard of its service. To this end full details of the FAIS Ombud appear on our website as well as our Complaints Procedure

¹Financial Advisory and Intermediary Services Act (Act 37 of 2002) Date of commencement 15 November 2002