we have an impressive number of market-leading specialists on our team. We really do know what we’re talking about
Michael, together with the board of directors, strong management team and senior executives, with the full support of our 130-strong staff complement, builds RBS’s success around a number of key pillars, namely:
- Size: We make sure that we’re large enough to effectively service a corporate client of any magnitude.
- Expertise: We have market leading specialists, covering a wide range of industries. We really do know what we’re talking about.
- Service: Reliable, efficient and cost effective customer service underpins everything that we do.
- Systems: We have developed state of the art systems and instituted processes that facilitate and expedite superior levels of customer care.
- Trust: Is a critical component of our business. When it comes to handling our clients’ insurance, we do it transparently and have their best interests at heart.
- Innovation: We are constantly looking for ways in which we can be better, more cost effective, more efficient and deliver what we call “wow” experiences.