The Impact of Load Shedding on Alarm Systems and How This Could Impact Your Claim

Load shedding in South Africa not only continues to significantly impact businesses in various sectors, but it also has a profound effect on the day-to-day lives of South Africans, often resulting in damage or destruction of household electrical devices and appliances.  One crucial aspect affected by load shedding is the performance of alarm systems and their battery backups. In this blog post, we will explore the relationship between load shedding, power surges, and the impact on alarm systems. We will also discuss how insurance companies evaluate claims related to alarm system failures during load shedding.

Understanding Power Surges and Load Shedding: Power surges are characterised by interruptions in the flow of electricity, followed by its resumption or the influx of electricity from an external source. These surges are commonly associated with load shedding, a practice where electricity supply is intentionally reduced to balance the demand and supply on the grid. As a result, power surges can occur during load shedding, causing potential damage or failure to electric appliances.

The Impact on Alarm Systems: Alarm systems often include battery backups to ensure their functionality during power outages. These backup batteries not only power the alarm system device but also enable the transmission of signals to the security company control centre in the event of a power failure. However, prolonged and frequent power failures during load shedding can deplete the battery’s power, leading to the system’s failure in sending signals to the control centre.

Battery Performance and Replacement: Alarm systems and signal-transmitting devices are designed to shut down when the battery voltage drops below a specific threshold, typically between 10.2-10.7 volts. This means that even if the battery is not completely drained, the system will shut down to preserve the remaining power. If an alarm system’s battery fails to last for a minimum of two hours or emits a continuous beeping sound, it may indicate battery deterioration. In such cases, it is crucial to test the battery and replace it promptly to prevent alarm system failures during load shedding.

Evaluating Claims: When it comes to insurance claims related to alarm system failures during load shedding, each case is assessed individually. Insurance companies consider several factors, including the claimant’s historic behaviour and activation data provided by the security company. They examine whether the alarm system was in working condition before load shedding, if the battery exhibited signs of depletion or errors, and whether the client adhered to the requirements outlined in the alarm warranty, such as diligently activating the system when the premises were unoccupied or unattended.

In conclusion, load shedding in South Africa has far-reaching consequences, affecting both businesses and individuals. Alarm systems and their battery backups are particularly susceptible to the impact of load shedding, as power surges can lead to failures in transmitting signals to security companies. It is essential for individuals to understand the relationship between load shedding, power surges, and the potential damage to alarm systems. By staying vigilant, regularly testing and replacing batteries, and adhering to warranty requirements, South Africans can mitigate the risks associated with alarm system failures during load shedding.

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